Does Cloud "Suggest Changes" for email work at all?

Drew_883icw

I have tried various approaches with this and keep coming up empty.  Most times the user when trying to accept the suggestion gets a message indicating that the email they want to change to doesn't work because it already exists, which is not the case at all.

Anyone have any luck with this?  Seems.... very unhelpful.  Documentation on managed users on Atlassian doesn't seem accurate or up to date either.  It states "Enter the new Email address and click Save changes." when I don't even have that option - all I can do is "suggest changes" at which point an email is sent to the user.

Angélica Luz

Hi Drew,

Thank you for reaching out to Atlassian Community!
If the users are receiving the message that the account already exists is because the email you want them to change is already associated with an Atlassian account.
If you suggest them to change to a brand new email that was never used, then this error won't appear, but as they see the message, the account is already an Atlassian account and they won't be able to change unless they delete the Atlassian account to use it again.

If they want to use this email you suggested, they must follow the steps below to "free" this account and then they will be able to add a new email to their current Atlassian account:

1 - Create a test email that you will use only once, for example, test.temp@domain.com. This email must not have an Atlassian account, that's why it's important if it's a brand new email, you can create on Gmail, outlook, yahoo.
2 - Go to id.atlassian.com/manage-profile/email. Remember that you need to log in using the NEW account, the one that you need to free to be used.
3 - After logging in with the desired account, change the email to test.temp@domain.com.
4 - Go to test.temp@domain.com inbox and confirm the change.
5 - The email you need is now free to be used since is not linked to an Atlassian account.
6 - Now, go to id.atlassian.com/manage-profile/email logged with the old email and change it to the new email.
7 - Go to the email to confirm the change.

Hope this clarifies!

Regards,
Angélica