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Rest API - Issue does not exist or you do not have permission to see it.

John Crumley

Hello,

I am trying to get a curl command to work with basic authentication to retrieve the description of an issue. When I run the curl command, I get an HTTP 404 response with this data:

{"errorMessages":["Issue does not exist or you do not have permission to see it."],"errors":{}}[

The command I am trying is...

curl -D- -u myemailaddress:APIToken -X GET -H "Content-Type: application/json" https://ourdomain.atlassian.net/rest/api/3/issue/PROJ-1234

If I log in through a web browser as myemailaddress and then paste the exact URL (https://ourdomain.atlassian.net/rest/api/3/issue/PROJ-1234) into the browser, I get the expected result.

I get the same result for "/rest/api/2" and "/rest/api/3" (works in browser not from CURL.

The API token was created by while logged in as myemailaddress as outlined here: https://confluence.atlassian.com/cloud/api-tokens-938839638.html

I have not found anywhere the API needs to be "enabled" in general or for a specific token. I have not found anywhere that the token has to be permissioned independently from the user to whom the token belongs.

Note this is not an authentication issue with the username/password (-u) of the curl command. If those are wrong, the response I see for that is HTTP 401 - Authentication Failed.

Thanks in advance for any suggestions (or answers!),

John

Accepted answers

DPKJ

@John Crumleyit is working fine on my instance.

Have you checked that your API TOKEN is active and not revoked. Because I get 404 with exact same error response when I used revoked API token.

Also you can try it with new API token.

All comments

DPKJ

@John Crumleyit is working fine on my instance.

Have you checked that your API TOKEN is active and not revoked. Because I get 404 with exact same error response when I used revoked API token.

Also you can try it with new API token.

John Crumley

Hi DPK!

Thank you for the suggestions. I have confirmed the existing token is good by checking https://id.atlassian.com/manage/api-tokens. It has "revoke" as an option next to it and shows "last accessed" of a couple minutes ago (I tried again this morning).

I also created a new token and tried it with the same result.

My experiments seem to indicate that the username in the curl statement is ignored. As long as there is a username (does not need to be valid) and the token is valid I get the 404 response. If I make the token invalid, I get the 401 response.

This makes me wonder if I am using the correct username. I eventually looked at the email which was sent notifying me of your comment and realized it was an old email address (first name only vs first name last name).

Once I put the correct username in, everything worked fine.

Thanks for the help,

John

snutiise

Thank you so much

Eirikur Emilsson

It was my username without the @[deleted].xxx

Balamurugan Petchimuthu

I got the same error but I am using the "Service class with ArrayConfiguration" method, Like the above case If search the URL I can access it, but with my application I can only the error

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