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I'm trying to create a board for the support department using JQL

Kristoffer Fylling

Hello!

We are using Jira cloud (classic project) and now i'm trying to make

a board that shows tasks the dev team does for the support department so they can

keep track of the work and know the status of the tasks.

I try to do this by creating JQL filters that show only the stories and subtasks that relate to their work. I have tried different things i found googling around but no success yet

Any help would be appreciated

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Pete Singleton

Can you post the JQL that you are trying to use? How are you determining if a task is for the support department?

Ollie Guan

Hi @Kristoffer Fylling ,

I am not sure if I understand what you mean. If you want to find out the tasks assigned to a group, you can try the following JQL:

assignee in membersOf("")

https://confluence.atlassian.com/jiracorecloud/advanced-searching-fields-reference-765593716.html

Kristoffer Fylling

I tried to use this: "Epic Link" = PROJ-1 OR "Epic Link" = PROJ-2

This does not show subtasks. Google told me it won't be possible to solve it this way.

We have 2 epics that only contain stories/subtasks that relate to the support dep,

I want them to have a board of their own only displaying status of tasks they are interested in.

Kristoffer Fylling

Let me try to explain myself better.

We are a development team that does some technical tasks that the support team needs done for their work. I want the support team to be able to look up the status of these tasks so they know what's done/in production etc.

My idea was that i could filter the epics that contain the relevant work and have a separate board the support team could use to view these.

Pete Singleton

Do you have the ScriptRunner plugin? If so you can use some extended JQL functions, such as

subtasksOf(Subquery)

Kristoffer Fylling

No, I don't have the ScriptRunner plugin. Was hoping this would be an easy task

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