I want to remove an inactive user from a workflow

Steve Gilliard

I have a Jira user who used to handle our QA requirements on jira tickets.  We automatically assigned this user to a ticket when a ticket was created.  When we try to create new issues now, we get the following error when submitting:

 

QA: User '<username>' is not valid for this user picker.

 

I've removed the user from Jira, but how can I go into the workflow and remove this picker?  I know I added this into our flow, but with design changes to the cloud version of the admin, I can't find this area as easy as I used to.

 

Thank you for any help you can provide

Michael Kuhl {Appfire}

Hi  @Steve Gilliard 

There are couple of ways this could be happening.  In the workflow it could be a post-function on the Create transition.

Here's the process for editing a workflow post function in Cloud:

1. Select the Jira icon > Jira settings > Issues.
2. Click Workflows.
3. Select the workflow transition you want to change and click Edit.
4. Click Post functions in the properties panel.
5. Hover over the post function and click the Pencil.

However - You could also be using a component and using the default assignee.  If that's the case you can edit the Component assignee like so:

1. As a project admin go to the Project Admin screen for the project and click on Components.
2. On the 'Components' screen, open the menu in the Actions column for the component you want to edit, and select Edit.
3. Edit the component's Name, Description, Lead, and Default Assignee in the Edit component dialog.
4. Click the Save button to save your changes.