nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Import CSV failed : user does not exist... but it's the project lead !

unknown

Hello.

I tried to import a list of tasks with the CSV Importer. Anytime Reporter or Assignee is sourced, the task creation fails.

I used the form first_name.lastname but I also tried with ID number and mail adress. Each time Reporter or Assignee is not empty, the import fails.
Even when R or A is... the Project Lead.

For a brief history, one of my teammates succeeded in importing these on 27th of June 2019. She tried today : same errors as me.

On the screenshot, you can see the error message when I tried to import with the form first_name.lastname .

Can somebody help us solving this mystery ?

2019-08-26 17_12_17-External System Import - Solution B.I.png

Thanks,

TTVD

Accepted answers

LQ2

https://jira.atlassian.com/plugins/servlet/mobile#issue/JRACLOUD-72811

it was mentioned (3 days ago) the planned release shall be “mid next week”

the irony... a test mgmt tool with such a critical bug in their release.

All comments

Michael.gallaugher@ohiohealth.com

I'm experiencing the same issue with Jira cloud. It has worked in the past. I tested several formats and received the same error with one exception.

Issue can't be created due to the error/s [ User 'first.last' does not exist. ]
Issue can't be created due to the error/s [ User '5b8ee8axxxxxxxxxx37286b5' does not exist. ]
Issue can't be created due to the error/s [ User '"first.last"' does not exist. ]
Issue can't be created due to the error/s [ User '"first.last@domain.com"' does not exist. ]

In the one error message a key is displayed instead of the text value from the csv. This tells me Jira does have the assignee but there is a defect in the logic.

Thoughts?

mfross

We are experiencing the same issue; our imports also had worked previously but we are no longer able to import the Assignee. Tried again this morning, still receiving the errors noted by the 2 other users.

unknown

As you experienced, I had the same issue... and the same defect in the logic.

How can a user NOT exist and see its name replaced in the error text by the exact ID (proof that it exists) ?

By the way, is there anything to do to involve the Jira support in this excessively annoying subject ? I'm pretty new at this.

Dawn Kirspel

We've had the same issue. I tried all of the things other posts suggested and same issue. Hoping support jumps in with a resolution!

LQ2

Seriously... spending hours troubleshooting this...

JIRA vendor must have changed something!!

I tried an invalid account say "First Last" :

Issue can't be created due to the error/s [ User 'First Last' does not exist. ]

However when I try a valid account say "First.Last"

Issue can't be created due to the error/s [ User '5bc076b54a8a24512aa89f6e' does not exist. ]

hannah.worsley

Same problem!

hannah.worsley

Is there a ticket for this?

hannah.worsley

https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-507002

unknown

Hello.
Have you (already) posted a request ?
I cannot see this request (permission missing).
Can you update us on the feedback you received ?

Thks,

hannah.worsley

It's raised - just waiting approval from JIRA so hopefully will get some attention.

Would be good when its approved to get some upvotes to gain some attention!

LQ2

https://jira.atlassian.com/plugins/servlet/mobile#issue/JRACLOUD-72811

it was mentioned (3 days ago) the planned release shall be “mid next week”

the irony... a test mgmt tool with such a critical bug in their release.

unknown

The fix is now live !

https://jira.atlassian.com/browse/JRACLOUD-72811

I just tested and it works.

Jakub Cígl

This is not normal.....Atlassian omg is it so hard to fix it??

Hans Van Damme_h98kkg

If you don't have too much assignees, this workaround can work: load the assignee name in the "label" field. Then, you can put a JQL filter on label, and assign the tickets assignee by assignee. I think this is a little more efficient than making separate uploads by assignee.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

csv

jira

cloud

jira-software

jira-software-cloud

import

reporter

assign