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atlassian something went wrong while attempting to validate your credentials

Pankaj Dhodre

All of a sudden I am unable to login to Atlassian from Google Chrome.

it says "something went wrong while attempting to validate your credentials"

Works well in Incognito mode, Fire fox etc.

Steps taken.

1) Deleted history / cookies

2) reinstalled googe chrome.

still no go.

Please suggest some workarounds.

Google Chrome version - Version 76.0.3809.100 (Official Build) (64-bit)

Accepted answers

All comments

Jacob Lubbinge

Are you signed in with an google account in your chrome browser?

Try to log out your google account from chrome and then try to login Jira.

Pankaj Dhodre

this worked..

however what is the workaround to get this working when logged in to Chrome.

Jacob Lubbinge

I know that when your e-mail address for google is the same as the mail address for your jira account, this problem will occur. I do not have the solution or a work around. Or a workaround can be by using an other mail adres for one of the accounts.

Pankaj Dhodre

then this a problem for me as Atlassian account is not same as google account in my case.

Marcel Posdijk

Had the same issue.

I found the cause: I did not accept the cookies on the Bitbucket homepage and went straight to the login.

The solution: accept the cookies first, and continue to the login page

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