Domain associated with Customer

Question

Is there a way i can have Jira customer organization able to create tickets by verfying the sender's domain?. Currently, we are having too many headaches having to keep manually updating customer email address and it would be easier to do this if we can simply map a domain to an organization like in fresh desks.

Ruud Palmen · Answer

Hi Jira Guy,

This should work indeed. The only problem is that you cannot link an domain to an organization. This option creates an organization based on the domain name.

Or someone needs to know how to do so.

jira guy_ymfmzd · Answer

Are you sure you added the right rule?

Below is the rule I configured on my system which works.

Raj_0ysyu2 · Answer

Hi Gave this a try. Unfortunately, it did not work as it cant pick up the domain from the reporter.