Issue from email - associate part of subject line with Issue Key

Bart Etter

I am working with a third-party system that generates incident report emails that contain an incident number within the subject line, and this incident number is used for all reports pertaining to a given incident (warning, critical, resolved).

The subject lines are generated like so:
Warning(Critical): Device X - Incident Y Reported: Incident Description
OR:
Device X - Incident Y Resolved: Incident Description

Is there any way I can have JIRA track the "Device X - Incident Y" part of the subject line so that only one issue key is created, and close the issue when the subject line denotes that the issue is resolved?

Renjith Pillai

None as you are on OnDemand. Otherwise you could have written a custom email handler - https://developer.atlassian.com/display/JIRADEV/Plugin+Tutorial+-+Writing+a+Custom+Message+(Mail)+Handler+for+JIRA

(I am assuming that the Device X - Incident Y has nothing to do with the JIRA issue keys and you required a kind of mapping between this string and an actual JIRA issue)