JSD Question - When a certain priority is set how do I auto assign to a person (or group of people)

Darryl Beckett_0k5o0h

In Jira Service Desk and someone sets the priority to Highest I want the ticket to auto assign to a person (or optimally to notify a group of people it's been set ti Highest).

 

 

Hana Kučerová

Hello,

you can use Automation functionality of Jira Service Desk to achieve this.

1. Navigate to your project settings -> Automation
2. Add rule Be aware of urgent issues
3. Fill in Rule name
4.  Setup If section
   1. Issue matches: priority = Highest
5. Setup Then section
   1. Edit issue: Assignee = person
   2. Alert user: person
6. Save