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Trying to add On Hold to Status drop down

Brian Conlon

I want to add a STATUS to the dropdown that is ON HOLD. I want it to appear on all issues and in that status it can transition to any other status. I can't understand what I need to do. I have looked at Statuses, Workflows, Workflow schemes, Screens, Screen schemes and I can't put all of the pieces together and don't even understand some of the default stuff that I think is happening in order to provide information on what my current setup is. I have looked at every bit of documentation I can find, and I am not smart enough. If more information is needed, please direct me to what information would be relevant to know.

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Michael Kuhl {Appfire}

Hi @Brian Conlon - In order to let any status transition to ON HOLD and let ON HOLD transition to any status you will need to use global transitions for all statuses. That makes the transition that is global available to all other statuses and allows transition from the ON HOLD status to any other status.

Note, however - that this then lets users avoid following your workflow in the order you wish because they can move to any status they like from anywhere.

If you are using Jira Software, consider using the Impediment flag instead. It allows you to signal that an issue is blocked / on-hold without having to change the status.

Brian Conlon

@Bob Swift {Appfire} This does seem like it would fit my needs, but unfortunately, just like all of the other how-to's and instructions I've found, that link for Global Transitions doesn't have a step by step that actually leads me to where I could make this change. In JIRA cloud project I go to "Issue Attributes" and then "Statuses" I don't find anything in the On Hold status I made or when trying to make a new status I don't see any setting to make it a global transition, so I'm still not sure how to achieve this with my JIRA Cloud project.

Michael Kuhl {Appfire}

Hi @Brian Conlon - I made a quick video to show how to set the global transition. I hope it helps.

https://www.screencast.com/t/W6wY6Ky6c

Brian Conlon

Sure, that part allowed me to set the global transition. Now I just need to figure out the other 12 dependencies that are likely blocking me from having ON HOLD be one of the items in my project's status dropdown. I guess I'll accept this as the answer, but I still don't understand how to accomplish getting this to show up in my project. Allegedly based on what you showed me, it should if I can figure out the other things I need to do with workflows, workflow schemes, and Statuses tabs that I can't figure out after many attempts at getting this to display.

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