nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Atlassian for VS Code "Looks like you've gone offline"

Chris_tcs96p

I've just started getting this message every time I try to do anything with Atlassian for VS Code.

It is getting the list of Jira issues although it is VERY slow getting them. After that I can't really do anything. I can't create a new issue, or a new branch from an issue. I just keep getting "Looks like you've gone offline".

Accepted answers

All comments

Ana Retamal

Hi Chris,

Thanks for reaching out! Can you confirm you've set it up according to Install Atlassian for VScode?

In regards to this specific piece of software, I'd like to direct you to their direct line of support:

you can either submit your question directly through their issue tracker
you can send the developers your feedback from VS Code, using the 'Atlassian: Open Settings' and 'Atlassian: Open Welcome' pages available in the command palette.

Hope that helps you,

Ana

Chris_tcs96p

Hi Ana,

i thought Atlassian was the developer of this product.

Regardless, I have been using this for several months now and it has just stopped working.

Ana Retamal

Hi Chris,

Yes! This extension was created by Atlassian. The developers chose to have the issues directly sent to them, that's why I referred you to the other 2 options, although now that I look back at my message it might seem like I was redirecting you somewhere else.

Alternatively, if you prefer to keep your questions in the Community, you can also ask your question as a follow up to their article.

Please make sure to tell the developers about the issue you're experiencing so they can investigate and see what went wrong. If there's anything else we can do for you, let us know!

Cheers,

Ana

Chris_tcs96p

HI Ana,

This really is hopeless.

This is an Atlassian product. How can an Atlassian developer choose to have issues directly sent to them outside the normal Atlassian support environment?

This reflects very badly on Atlassian.

I did raise an issue (#158) on their issues page but I have not heard anything at all in response despite it being a blocker. In addition I sent a message via feedback and haven't had a response.

I have been completely unable to use this extension for several weeks now. I am at a complete loss as to how to go forward from here.

Surely you must mark this extension as independent of Atlassian. The developer appears to have gone feral or at least acting completely independently of Atlassian.

Best regards,

Chris

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

bitbucket

bitbucket-cloud

jira-cloud

visual-studio

offline

vscode