basic functions of JIRA ServiceDesk

Qian Cheng

Hi,

I am in process of evaluating JIRA ServiceDesk (JSD) using cloud solution.

Some questions I have:

how to create (extern) customer, which can access JSD and create an issue, but must not pay the license? -> using Customer Portal

 

such (extern) customer should only view his own tickets, is it possible? -> Sure

 

thanks, Qian

 

Boyan Angelov _Nemetschek Bulgaria_

Hello Qian,

This is exactly how Jira Service Desk works. When you add people to your Customer Portal only, by inviting them through the Add Customer function on the project Customers screen, they will only have access to the portal and they will only see their own tickets, unless they are part of Organization. They will also not be included in your Jira Service Desk license, which is based on the number of agents. 

Hope that helps.

Cheers,

Boyan