JIRA is not sending or receving e-mails (notification, coments, etc.)

Question

I'm setting up a new project in a new account in JIRA for the fist time and I am not able to enable sending and receiving e-mails.

* All Global mail options is on
* Outgoing E-mail is on, 
* No Mails in queue

Even sending to the email informed on incoming mail, they do not come as new issues, nor as comments from existing cards.
When i try to use de "send by mail" funcion on the cards, also it never comes.

Can someone help me?

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crochaju · Answer

It is a cloud instance?

The Outgoing Mail Server cannot be manually configured in Atlassian Cloud. This mail server is created automatically, so you only have the option to enable/disable it.

If is the server, can be the tomcat https://confluence.atlassian.com/display/CONF41/How+do+I+configure+Confluence+to+use+GMail+as+the+mail+server

Have a look mate and let us know!

Cheers

Tiago Torres · Answer

The Outgoing Mail Servers page is blank, i can only turn on/off.

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The second link i've already did everything....

crochaju · Answer

Hi Tiago,

Have you done the SMTP configuration?

https://confluence.atlassian.com/adminjiraserver071/configuring-jira-s-smtp-mail-server-to-send-notifications-802592930.html

And review the notifications, can be something missing

https://confluence.atlassian.com/adminjiraserver071/configuring-email-notifications-802592925.html

Cheers