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We couldn't create the subtask. Check your connection, then give it another try

Dan.anas

Hi, Everyone.

I have a user who is receiving "We couldn't create the subtask. Check your connection, then give it another try", when attempting to add a subtask to a software project board. Any ideas on how to tackle this? User is able to traverse Jira in every other regard.

Thank you!

Dan A. - VARIDESK

Accepted answers

Petter Gonçalves

Hello @Dan.anas

Welcome to Atlassian Community!

I understand that a specific user is facing an error when trying to create a sub-task from a specific issue in a board. Is it correct?

Please, provide us the following information so we can better troubleshoot the problem:

- Are there any other users facing the same problem?

- Is the problem happening when the user tries to create the sub-task directly in the issue instead of using the board like in the screenshot below?

Screen Shot 2019-08-02 at 19.44.20.png

- Is the problem happening only for a specific issue in the board or is it happening for any issue?

- Can you ask the user try to reproduce the problem in a different browser? Additionally, ask him to provide any errors returned in the Javascript console of the browser.

- Can you confirm if the sub-task issue has any required fields? The following bug causes an error if you try to create a sub-task with required field:

Cannot create subtasks if there is a required field on the new JIRA issue view.

Let me know if this information helps.

invinci

Hello everyone,

I ran into the same issue today and upon investigating further I realized the root cause is due to the new issue view. When you try to create a Sub-task against a jira issue with no existing linked issues and if your Sub-task create screen has mandatory customfields, then you will see the below error.

Workaround:

Click on Actions from New Issue View.
Select See the old view.
Again click on Actions.
Select Create a sub-task.
The form pops up and users can successfully create Sub-tasks within the current issue.

This worked for me and I hope it does for you as well.

All comments

Petter Gonçalves

Hello @Dan.anas

Welcome to Atlassian Community!

I understand that a specific user is facing an error when trying to create a sub-task from a specific issue in a board. Is it correct?

Please, provide us the following information so we can better troubleshoot the problem:

- Are there any other users facing the same problem?

- Is the problem happening when the user tries to create the sub-task directly in the issue instead of using the board like in the screenshot below?

Screen Shot 2019-08-02 at 19.44.20.png

- Is the problem happening only for a specific issue in the board or is it happening for any issue?

- Can you ask the user try to reproduce the problem in a different browser? Additionally, ask him to provide any errors returned in the Javascript console of the browser.

- Can you confirm if the sub-task issue has any required fields? The following bug causes an error if you try to create a sub-task with required field:

Cannot create subtasks if there is a required field on the new JIRA issue view.

Let me know if this information helps.

Rajesh Babu Bodapati

Tried in other browsers and different project boards as well .. but no luck .. Out side the org network we could bale to create the subtask

Petter Gonçalves

Hello Rajesh,

Thank you for the information.

Since you are being able to avoid the issue outside your network, I recommend you to check with your infra team if the Cloud IP Addresses and Domains are properly whitelisted in your firewall and proxy:

- Atlassian Cloud IP ranges and domains

Once you whitelist it, please let us know if the problem keeps happening.

Nguyen_Ngoc_Tu

Hi,

I have the same problem. I cannot create subtask. Can you give me a solution?

invinci

Hello everyone,

Workaround:

Click on Actions from New Issue View.
Select See the old view.
Again click on Actions.
Select Create a sub-task.
The form pops up and users can successfully create Sub-tasks within the current issue.

This worked for me and I hope it does for you as well.

Vito Abeln

Worked like a charm. Thank you.

sdove

I was running into this issue myself, and found the problem in my case was that someone had removed the Summary field from the Subtask issue type. Adding that back on allowed us to create subtasks from the new ticket view again.

I found this out when I tried the use old ticket view mentioned above. I was able to get the pop up window to come up and noticed there was no place for the summary and went from there.

Hope this helps someone else.

Andy Matthews_ei7x5m

Where is the "New Issue View"?

Robson Nascimento_ih76hd

Someone has to look at this, for Christ sake

Prakhar Sharma_50mcd1

Now the old view has been depreciated, how to do that ?

Rik Ebbesen

This does help and thanks for sharing. This is exactly what was my issue. back in business!

BeeFC

The summary field was the cause indeed!

Vimalraj Vemala

I too faced the same issue, it is resolved now. Thank you all.
One of the custom fields I created was made "Required", I changed it back to "Optional". Iam able to create subtasks now.

Alex Harrison

I am having the same issue for adding any type of task to an Epic.

1. I have checked the Project Details for Automatic Assignment and this is Unassigned.
2. It is not related to "Summary" of subtask being removed - but not 100% sure how to check this.

This needs to be fixed in the new version as we cannot keep going back to the old version.

Drew Henderson_re54xk

@[deleted] please fix this? Absolutely atrocious error handling

Drew Henderson_re54xk

THANK YOU

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