Failed to retreive user- Help

unknown

We are receiving the following error message in Jira

Failed to Retrieve User

557058:59b0ffa4-aa89-4dc3-a2bd-15a140af1855

557058:8d76e200-5590-4414-8645-005a4cc27b43

5b33a6277ec24a2f77ba4ceb

What does this mean and can someone provide guidance on how to resolve?

thanks!

Andy Heinzer

Hi Kim,

Sorry to hear about this error.  However there is currently an active incident that is being tracked around this problem.  More details in https://jira-software.status.atlassian.com/incidents/mvpxzprry967

I would recommend subscribing to that event as this will be a quick way to get updates on this problem. Once resolved that incident will be updated to reflect this state.

Sorry again for the inconvenience here.

Andy