plz can you confirm the difference between "created by anyone" and "created by me" within jira service desk?
image2016-7-1 11:25:41.png
ideally i want to create a customer group and share Requests.
Reading online this does not appear possible is there a workaround?
It's a new feature. I'm not sure it's been officially released yet but it's very desired.
Hi Niel,
Refer to the JIRA Feature Request at https://jira.atlassian.com/browse/JSD-270 for more information regarding this.
Thank you
Bhushan
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