Bulk action does not seem to have worked and denies me access to try and repeat steps.

Question

We have a set of 2975 tickets that need to move from a status of Done to Closed in our workflow. I have searched and filtered the list to those needed and selected the bulk action tool to transition them from Done to Closed. Everything seemed to go fine with that first attempt but now I am looking for the changes and seeing nothing happened.  The first 100 tickets still show as Done for a status

I then tried the same process and now when I get to step 2 to choose the operation I see an N/A on the transition process and states "N/A Transition Issues NOTE: You do not have permission to perform a bulk transition on the selected 1000 issues.". I cannot move past this nor know what to do to resolved the permissions issue as I am admin and I do have access rights.

Any thoughts on what could have gone wrong and how can I clear the blocker from letting me trying again would be great!

Srikanth Ganipisetty_3xgf81 · Answer

https://morningmantra.org/how-to-bulk-delete-1000-records-in-jira/

Robert Niedosmialek · Answer

Thank you for the information but I am still confused as to why would I have permissions the first time to run the process and after it completed and attempting to perform the second batch it indicates "N/A" for transitioning and tells me my permissions do not grant me access when I am the admin of the system.

When I try to change the status in the ticket from "Done" to "Closed" it show me no options to set the status to anything.

It seems as if something has failed and but not on the front end of this process.

Earl McCutcheon · Answer

Hi Robert,

When running a Bulk operation you are limited to 1000 issues max at a time to prevent the system from using up too much memory and crashing on an Out Of Memory Error (OOME) which would be why not all the issues were changed in the first run through, as the bulk changes need to be batched out when there are more than 1000 results in the query.

This is a hard set limit in Cloud and cannot be changed, there are some options in server to increase this limit by modifying the source files, but it is still not recommended to do so due to Bulk operations being a slow and resource intensive that can lead to system crashes if set to broadly.

With the error you are receiving, On the surface it sounds like you're running into a permissions conflict for transition issue project level permission based on the error specifically noting "You do not have permission to perform a bulk transition on the selected 1000 issues."  Most likely occuring if multiple projects are returned in the query as not having permission to transition 1 of the issues will prevent the bulk operation from completing, So you could try narrowing the results to a specific project to batch it out and isolate the permission conflict further.

In the Bulk operation if you do not have permission to perform whatever the bulk action is on one or more of the issues in your result set you are trying to alter.  So if you can transition issues in project A but lack the permission on project B and you have 500 issues in A and 1 in B the operation will fail because of the 1 issue where the permission is missing in project B.

Try going to one of the issues on its own in a specific project.  If you can't do the transition on the issue directly that's what project has the permission conflict is blocking the bulk-edit from completing.

Regards,
Earl