How to get a notification email sent to all agents when an issue is assigned to a queue?

Question

Siva Padmanabha · Answer

HI Arthur and Pedro,

Many Thanks for your answers, really appreciate it.

Best,

Siva

Pedro Cora · Answer

Just to add a little more, on the Create Issue Event, include a group that contains all your agents. Or use the Roles.

Arthur Gonçalves · Answer

Hi Siva,

You'll need to configure the notifications on your instance. Please take a look on this guide.

-- Arthur Gonçalves