How do I create reports to identify when an item is moved from one board to another?

Question

I am using one board as an intake board, and after preliminary investigation is done, the item (ABC-123) moved to another board to be prioritized.

Can someone help me figure out a way to report how long the item was on the original board before it was moved to a new board.  I have to ensure we are adhering to service standards.

I was hoping there was a way within JIRA to create a report to identify the date the issue was created in board A, the date it was moved to another board and the corresponding number it was changed to.  ABC-123 was created July 24, 2019 and was moved to Board B July 27, 2019 and the key was changed to BCD-003.

Angela Chapman_qp4wid · Answer

Thank you Max.

You are right, I misspoke,  I am using my board as an initial intake board.  A repository of issues, bugs and stories.  My board is a place to document the item, identify the background root cause of the issue and/or high level change required. The board I use to research and document is only visible to me.

After I have determined what project resources are needed to work on these items, I move the item to the correct project backlog to be prioritized by the product owner.

The current process is... an issue is identified to our help desk.  They investigate and if they are not able to resolve the issue due to resources, it is passed to me.  At that time, I clarify the issue, document how it is caused, how big of an impact it is to our business, and how to potentially address the issue (information to help prioritize the issue).  Then I pass it over to the appropriate project for the product owner to prioritize the items.

The time lapse between when the issue was given to me and entered into JIRA and the time I have researched it and moved it to the new board is the duration I am looking for.  You are correct in that I am trying to stay within the SLAs and no we don't use Jira Service Desk.

Does this clarify what I am trying to achieve?

Max Foerster - K15t · Answer

Hey Angela,

I'd like to clarify something first, I wouldn't describe this as "an issue moving from one board to another". A board displays issues that the underlying filter returns. So an issue doesn't "move" it that sense. It just will be displayed or not maybe because you moved it to another project, or set a resolution or transitioned to a status not displayed on the board. When you say the key changes from ABC-123 to BCD-003 this means you move the issue to a different project. Is that correct?

So you have a project + board for only looking (what is included in this preliminary investigation?) at the issue to then move them to a different project? Maybe you can describe the process in more detail if you're interested in ideas on how to make it easier to report on everything. Basically, you're trying to implement SLAs without using Jira Service Desk, right?

Best, Max