How to change email of cloud managed admin account

Question

We have two "site-admins" account and I have to change the eMail address of one of them.

How can I do this?

If I login as the one to change, the system tells me that the account is managed and I have to contact the admin, but I am an admin. Some if I use the second site-admins account.

Oliver Grohme · Answer

The problem was that there was a mix of users from two authentication sources. This made it impossible to change the mail address of a user belonging to source 2 to source 1. You have to register with https://admin.atlassian.com and the right user, then a change of the mail address is possible without problems. My fault.

Darryl St. Pierre · Answer

Sorry, you did say that. I shouldn’t try to problem solve at the end of the day lol. You probably want to submit something directly to Support for this one. My guess is that you may have to create a new account and disable the existing one rather than modify it, but I’m not sure. Someone else may eventually reply here with the correct answer, it really just depends on how quickly you want to resolve this.

If you do get an answer, it would be great if you could post a response back here so that others can find it in the future.

Oliver Grohme · Answer

As i already wrote: there are two Site Admins, I logon as Site Admin A to change the eMail address of Site Admin B. The screen tells me that the account is managed and I should contact a Site Admin. Great Joke! So I logon as Site Admin B to change the eMail Address of Site Admin B. Same joke!