Slack notification setting help JQL

Michael Arndt_smtys6

I have the following settings for my Slack notification. I would also like to add a notification that pushes a notification to Slack when an issue priority is changed to High or Highest regardless of the Status. Otherwise, it should only need a notification when it's transitioned to "Working on it" or "DONE".

Petter Gonçalves

Hello Michael,

I understand that you would like to receive Slack Notifications when the priority of the issues change to High or Highest, independently of the status changes. Is it correct?

Unfortunately, this functionality is not provided by the Slack Integration App at this moment. We have a feature request opened to implement this kind of notification in the link below:

- Send Slack notification for priority change

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, you could configure an "Escalation status" to allow the update of the priority and ensure it will trigger the notification, as a workaround to this lack. These would be steps:

1 - Remove the priority field from the Edit issue screen of your project, under Project settings > Screens.

2 - Configure a new status ("Escalation/downgrade") and configure incoming transitions from each status of your workflow, optionally configuring a post function to move the status back to the original once the issue is transitioned to "Escalation/downgrade".

3 - Add a screen to the transitions that go to "Escalate", adding the priority field and making it required

4 - Save your workflow

5 - Configure a new slack notification that will trigger when the issue is transitioned to Escalation/downgrade

Performing the steps above, the users will need to transition the status in order to change the issue priority, enforcing the notification in Slack.

Let me know if you have any questions.