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Deactivation of JIRA User

Ashutosh Kulkarni

Hello Team - I wanted to check :-

1. I am getting error for creating new users as max license reached and hence unable to create new users, so if I deactivate some users which are no longer needed, can it help to create New users and the deactivated ones will not be counted in license ? Please clarify - thanks in advance.

2. Secondly can the deactivation of user only be initiated with " Site Admin " login or " Trusted login " as well, wanted to know the steps for proper deactivation of user as I want to maintain history of al records / actions for the user which I want to deactivate.

Accepted answers

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bharath reddy_82lj1a

@Ashutosh Kulkarni

Only organization admins can deactivate or delete a user from organizations and across sites. The user has to be deactivated or you will be billed for them.

Additional Information

https://confluence.atlassian.com/cloud/deactivate-a-managed-account-961259517.html

https://confluence.atlassian.com/cloud/invite-edit-and-remove-users-744721624.html

Jack Brickey

i'm guessing you have a starter license that limits the number of users. In order to stay w/in the constraints of a starter license you will need to deactivate (and should) unused users.

Ashutosh Kulkarni

Thanks Bharath.

Ashutosh Kulkarni

Thanks Jack

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