Jira service desk - multiple customers / conversations on the same ticket?

Question

Hi,

We have a requirement to have 2 threads of communication on 1 ticket type - so effectively 2 customers that don't interact.  Is this possible at all other than through sub-tasks?

It's the same as this query, but it doesn't have an answer - https://community.atlassian.com/t5/Jira-questions/Incident-management-with-multiple-customers-how-to-separate/qaq-p/1029641

Thanks

Emma

Jack Brickey · Accepted Answer

This is not possible. You would need two reporters to keep communication separate. Consider creating a clone or linked issue and change the reporter.