Limit transition to a group except for the reporter (who is in that group)

Question

I've got an interesting workflow I need help with. I have a workflow that has the statuses: Open, Cancelled, Approved, and Denied.

I have a group called "Approvers" and have set up a condition to only allow Approvers to transition to the Approved or Denied status. Anyone can move to Cancelled.

This all works well, however if the Reporter is in the Approvers group, they can also transition to Approved or Denied status (effectively they are able to approve or deny their own request). We'd rather not have that happen.

Does anyone know of a property value or condition I can add to the transition that would also make it so that the Reporter cannot transition to Approve or Denied even if they are in the Approver group? I would rather not install additional plugins, but I do have Jira Toolkit already.

Nathan SEVA · Answer

Hello,

We faced the problem and solved by adding a condition to the transition.

We have USER group and DEV group, and 2 security levels : USER, DEV.

The DEV security level is accessible for both USER and DEV groups.

When a USER create a ticket, the security level is set to DEV.

The condition on from Open to Doing transition is : user is in group DEV AND ticket is in security level DEV.

The result is that the transition to the state Doing is only avialable by a DEV user.

Rye Johnson · Answer

Thanks Oliver, I really appreciate you trying to help out with this. As this is a "nice to have" feature, and we can technically live with it, I don't think I can justify purchasing additional addons for it. Thanks again though!

rye

Oliver Siebenmarck {Polymetis Apps} · Answer

Hi Rye,

My reasoning was that the reporter always performs the create transition, thus pushing that issue to 'Open'. That seems to not be the case, and when I tested it last night, I apparently did so with an issue that been moved back and forth a lot. So, you're right, 'Open' being the first status makes it a bit different.

Unfortunately, the only other way I can think of involves using a Jira Expression which are only available with additional apps. As I work for one of the vendors who sell these, I'd be happy to get you started in that direction, if you want to go that route.