Average Time in Status Gadget - Showing duplicate statuses

Daniel Judd

When using the dashboard gadget for Average time in Status, we are seeing duplicate statuses for items that don't appear anywhere else in Jira. 

In this case, In Progress appears 12 times. In the "status" admin section, there is only one In Progress (option value="3">In Progress</option>). There is also one In Progress when doing a JQL search. (As a note, i can manipulate the URL to see the erroneous statuses in question, https://wpengine.atlassian.net/secure/admin/EditStatus!default.jspa?id=12378). 

When we exported the html from the time in status dropdown, we see 12 different In Progresses. 11 of them return no results, only the first one (/EditStatus!default.jspa?id=3) returns results. 

Is there a way to clear these duplicate statuses so that users are not selecting them? 

 

Petter Gonçalves

Hello Daniel, 

Thank you for all the details provided.

After some time investigating the behavior you mentioned in my own JIRA instance, I was able to identify this is caused by the next-gen projects in your instance. Allow me to explain it better:

Each next-gen project has its own set of features and status and doesn't share them with other projects like happens with classic projects. This information can be checked in the documentation below:

- Core concepts behind Jira Cloud next-gen projects and ongoing changes to our existing APIs

That been said, using the Average Time in Status Gadget you are able to see each of the statuses created for each of the next-gen projects. We have a bug reported to fix this behavior here:

- Two Dimensional Filter Statistics and Average Time in Status Gadget Repeats Status if Returning Next-Gen Projects

Feel free to vote and watch the bug to receive notifications about any updates.

For now, the only option to identify which is the "classic status" would be to add filters based on project and checking each status to know what returns any value in the gadget.

Let me know if you have any questions.