All of our users do bulk changes to issues and have for a long time. one user who is a team member always did it fine but then all of a sudden she didnt have that icon available anymore. we tried restarting and loging in on her pc with a different user and her on a different pc and its still the same. her account does not grant bulk changes but we changed nothing and she is in the group for being able to do bulk changes.
what can we do?
I would be interested in a screenshot of what she is seeing.
My guessing if it was a bug it would have affected other users as well. A change must have been done somewhere that created this problem.
@Jon double check to make sure that she is in the same groups than other users who don't have this problem.
Best,
Fadoua
@Jon
What about "Move Issues" permission? Were they any changes made to it?
no changes at all. we have other people in the same group that it didn't affect so im not sure if there is some bug or somehow she made a change she is not aware of..
That's weird @Jon !!!
Did you try different browsers?
yeah tried that..
here is a pic of what she sees but it used to include bulk change there. is there anything you notice about it?
thanks for the pic. While I am not sure about this I am certainly wondering if something has changed w/ recent updates of cloud instances. There seems to be a number of odd issues popping up recently. My initial reaction would be this is something to do w/ configuration since it appears to only be one user but maybe not. To that end, I would suggest you open a support request with Atlassian Support. The other thing I would do is to look closely at any differences with the groups this person is in vs. that of others that work.
Got it! she was not in the Jira Software Group but she was in another one that allowed her to do it prior to this week. anyways all good!
@Jon Glad it worked! Thank you for accepting my answer!
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