I need to add a user for an app integration. One of the first steps says, create a user called "add_on_ _for_jira" and add it to the jira-users group. There is no email address associated with this user. How do I add the user in JIRA Cloud? From another post I tried "https:// .atlassian.net/admin/users/add" but that just routes back to the current email-based invite system. (https://community.atlassian.com/t5/Jira-Software-questions/New-JIRA-Cloud-Instance-Add-Users-WITHOUT-Sending-Email/qaq-p/904889)

Hi @Damian Romard , Every user in Cloud must have a valid email address, even if you just to create a user account for automation, integrations or anything similar. In order to do so you can: * Having a verified domain and therefore using Managed accounts then you can easily create a new user in the IDP/DS that you use to manage users and then push it to Jira. For more details on this please see:* Administer managed accounts for an organization * User provisioning * Otherwise, in case what written above is not applicable, just use any free email service available on the Internet to create an email address for the user Please let us know if this helps. Cheers, Dario

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How do I add a user without an email invite?

Damian Romard

I need to add a user for an app integration. One of the first steps says, create a user called "add_on_<app>_for_jira" and add it to the jira-users group.

There is no email address associated with this user. How do I add the user in JIRA Cloud?

From another post I tried "https://<instance>.atlassian.net/admin/users/add" but that just routes back to the current email-based invite system. (https://community.atlassian.com/t5/Jira-Software-questions/New-JIRA-Cloud-Instance-Add-Users-WITHOUT-Sending-Email/qaq-p/904889)

Accepted answers

Dario B

Hi @Damian Romard ,

Every user in Cloud must have a valid email address, even if you just to create a user account for automation, integrations or anything similar.

In order to do so you can:

Having a verified domain and therefore using Managed accounts then you can easily create a new user in the IDP/DS that you use to manage users and then push it to Jira. For more details on this please see:
- Administer managed accounts for an organization
- User provisioning
Otherwise, in case what written above is not applicable, just use any free email service available on the Internet to create an email address for the user

Please let us know if this helps.

Cheers,
Dario

All comments

Dario B

Hi @Damian Romard ,

Every user in Cloud must have a valid email address, even if you just to create a user account for automation, integrations or anything similar.

In order to do so you can:

Having a verified domain and therefore using Managed accounts then you can easily create a new user in the IDP/DS that you use to manage users and then push it to Jira. For more details on this please see:
- Administer managed accounts for an organization
- User provisioning
Otherwise, in case what written above is not applicable, just use any free email service available on the Internet to create an email address for the user

Please let us know if this helps.

Cheers,
Dario

Rob Peterson_r2jmvs

Add the users as you normally are required to do so in the "Invite users" screen. At the bottom, however, do the following:
1) Click the "Personalize email invite" expander

2) uncheck the "Send email" box.

unknown

I'm having the same issue. I came up with the idea to use a Teams Channel email address as the email and then the messages should come right into the chat for the group to work with.

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