Delete Issue & Add User

Question

Help! This software is just not intuitive.

I need to delete an issue and from my research, I've learned that there is some permission somewhere I need to change. I'm spending way too much time researching this. Can someone please help? I'm a project admin.

I also need to add a user. When I try to add them, I get a message stating I "can only add people who have joined the site. Site admins can change this in their site administration settings."

I cannot find the "site administration settings." I'm not seeing a site permission setting option by this name.

I'm using the Cloud version.

Nic Brough -Adaptavist- · Answer

It's off by default because it's usually a bad idea to let people delete Jira issues.  As soon as you've confirmed a deletion, the issue is gone.  These forums are rammed with questions about restoring deleted issues, because people have been allowed to delete in error.  Restoration is a nightmare at the best of times, you have to go to the last backup, restore it on a test system, then try to work out how to merge the issues back in to the main system.

As an admin, you can add users from the users menu in the admin section.

mh_qq5we4 · Answer

Thanks, I did mean Jira. I was told I am an admin so I'm confused why a simple action like deleting an issue is turned off by default. I'll look at the project's permission scheme.

Also, how do I add a new external user?

Nic Brough -Adaptavist- · Answer

Confluence doesn't have "issues", and you labelled this with Confluence and then talked as though it was Confluence.

My best guess now is that you really mean Jira, where you need to be granted "delete issue" in the project's permission scheme.

Jira admin is complex because Jira is powerful and flexible - that's the price of flexibility.