Hi Community,
I am automatically generating an Epic with a customer's company name when they email us.
Unfortunately, this is creating duplicate Epics.
Does anyone know of an easy way to remove these?
Thanks in advance.
Andrew
Jira has no way to know why you are duplicating these things, you will need to code your email handler to understand your rules on creating things better.
They are actually created by a Zapier Zap from the email so the email handler is not involved. But thanks for getting back to me anyway.
Ah, ok, so you need to put code into the Zap so it knows when to not create duplicates!
Thanks but I was looking for a solution in JIRA as Zapier can't check for duplicates on the Summary field which is where the company name goes.
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