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Custom Issue Type Icons Large in Backlog Dropdown

Nick Lara

Hi, team!

I use a few custom issue types in my Jira Cloud instance and each issue type has its own custom issue icon that I uploaded to our instance. Today I noticed that the custom issue type icons all look very large when attempting to select an issue type for a new issue created in the Backlog inline. I've attached a screenshot showing this.

We recently cleaned up a lot of unused issue types, schemes, workflows, and screens. As part of the cleanup, I did have to rename some workflows which necessitated creating new workflows and migrating existing schemes to use them.

I've tried

Reuploading the images
Replacing the images with default Jira icons (which display normally), saving, and then switching back to the custom icons

Issue Type Icons.png

Accepted answers

Earl McCutcheon

Hi Nick,

The enlarged custom Icons you are seeing is a UX consistency BUG we are tracking at the following link, and we are working on a fix:

https://jira.atlassian.com/browse/JRACLOUD-72125

The only workaround here is a bit cumbersome and would require making a custom scaled icon to 16x16 pixels with a white boarder pixel padding to realign the UI consistency (I believe it is a 3 pixel padding), but I would recomend against applying the noted workaround as the change will need an additional manual revert once the bug is corrected, and this one should be corrected soon.

Regards,
Earl

Angélica Luz

Hi Nick,

Thank you for reporting this issue to us.
I was able to see this issue on my test instance on three screens:
1 - Custom fields > Click on Configure for any field > Edit configuration > Choose applicable issue types.
2 - Request types on a Service Desk project.
3 - Backlog of a Scrum classic project.
I created a bug related to this for our dev team to check:
- https://jira.atlassian.com/browse/JRACLOUD-72393
Please, click on "This affects my team" and also watch to receive updates.

Regards,
Angélica

All comments

Earl McCutcheon

Hi Nick,

The enlarged custom Icons you are seeing is a UX consistency BUG we are tracking at the following link, and we are working on a fix:

https://jira.atlassian.com/browse/JRACLOUD-72125

Regards,
Earl

Angélica Luz

Hi Nick,

Regards,
Angélica

Sergio Freire - Xblend

when do you estimate to fix? it should be a simple fix right? And it's messing the UI

Michael Soo

The fix suggested does not work for Nick's particular issue, which is the adding an issue to the Backlog drop-down at the bottom of the screen.

Experiencing the same issue with a client and although the 16x16 pixel with a white border works in most areas of the interface, it is still blown up in this particular drop-down option.

Here's one where I have applied the "fix" to icon - see "External Request".

Nor is the particular problem highlighted by the referenced Jira ticket, where it is inconsistency is exacerbated in this menu and overlaps the text Custom Icon Large with fix.PNG

Scott Thurston_22s9a2

was this bug addressed? Is it fixed now?

Sergio Freire - Xblend

unfortunately, I don't think so

Scott Thurston_22s9a2

thanks for the response message. :-)

Miroslav Oblas

I love your urgent request icon

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