Migrate Jira Cloud Project into a new Jira Cloud instance

Question

Hi All,

I am currently working on setting up a new JIRA Cloud instance to "silo" my team from the rest of the organization. I currently have 2 projects (1 Jira Software project, 1 Jira Service Desk Project) in my existing Jira instance that I've invested a lot of time configuring, mainly the Jira Software project. I would like to migrate my project's settings, content, configuration, etc into my newly created Jira instance. All of the documentation I have seen seems to be for Jira Server, although I hope that's not the case.

For additional clarity, I do not want to back up my entire Jira instance, as too much data lives there that is irrelevant to me. Furthermore, we can't afford to bring down our Jira site for that long during the export/backup process.

Please offer any support or information to help with this Jira Cloud project migration process.

Thanks in advance,

Kyle.

Alexey Matveev · Answer

You can read more about it here:

https://confluence.atlassian.com/jirakb/how-to-migrate-projects-from-one-jira-cloud-application-to-another-779160766.html

These are the only options.

Kyle_Semon · Answer

Option 1: This will only resolve migrating over the issues in my project, but no other configuration (screen configs, custom fields, etc), correct?

Option 2: This seems rather cumbersome and as you've mentioned sounds likely for a plethora of pitfalls.

It seems extremely odd that this isn't supported Out-Of-The-Box... How does Atlassian support a request like this? I can't imagine they tell their customer's "sorry, we don't support site migration" or "you'll have to try your luck at a complicated migration process that may or may not work."

Alexey Matveev · Answer

Hello,

There are two options:

1, You create the configuration of the project manually on the destination Cloud instance and then export all issues to a csv file and import the file to the destination server.

2. You take backups of the both Cloud instances and install the backups to Jira Servers. Then merge the project you need to the other Jira Server instance (you can use Configuration Manager or Project Configurator), take a backup of the merged Jira Server and restore the backup to the destination Jira Cloud. This approach can have lot s of pitfalls.