Atlas Links Embedded in Jira Fields No Longer Working (Cloud)

Question

We used to use Atlas hyperlinks in some of our fields in JIRA , now all our hyperlinks look like this....

[Test Company|https://ABC.atlascrm.cloud/companies/17444411174320]

In the past, when we would put an Atlas hyperlink into a JIRA field, it would become this...Test Company where the name displayed and was hyperlinked to the Atlas contact (no displayed link, just embedded)

Is this code no longer being supported?

May Chen · Answer

Hi Atlassian Team,

Is this issue going to be fixed or it is an unsupported feature moving forward?

Leon Chew · Answer

I have the same problem as Heidi has. I can confirmed that even hand typed, the link is still not rendered correctly with both Wiki notation and Markdown notation. Petterson, I don't know whether you have tried it yourself or not but if you haven't, please try it to get a better understanding of the problem.

The only way I can get the hyperlink working is to turn off the new issue view and switch back to the old issue view. With the old issue view the hyperlink is rendered correctly with Wiki notation. However this is unacceptable as this means all user will have to manually go into their profile to switch back to old issue view.

Heidi Matchett · Answer

Thank you - I do have questions.  It was not working as you described so I hand typed everything [google](www.google.com) - I did not copy and paste - I hand types.  I still for the same results as image 1 above.  The entire line appears and it takes me to #blocked when clicked on.

If you could please help me to understand what is happening and why, I would greatly appreciate it.

* Hand typing the entire link is not working.
* Copying the part you provided and manually typing in the parentheses is not working

I cleared my cache, tried it on another PC, and still received the same results.  Any secrets you can provide would be so helpful.

I completely understand that we can move to the older version and my entire company is on the old view.  I know that the "new view" is not planned for release anytime soon but I need to be prepared when that does because I need to provide my team with training and "adjustment time".  Normally, I would be happy to just move to the old view and call it today but as the Director of IT, I need to be ready.  Thank you for understanding.  I appreciate it.