Bug - drop down won't populate priority (new issue view)

Jenny Wanger

We added "normal" priority to our list since not everything needs to be tagged in some way or another. When the new issue view came out, the priority drop-down will not populate other options beyond the default. How do we get the drop-down to work again? 

 

Petter Gonçalves

Hello Jenny,

I understand that you have created a new custom priority in your priority list (Under JIRA Settings > Issues > Priorities) and selected it in your issue. Once the New view was configured, you were not able to change the priority to a different one. Have I understood it correctly?

I have performed these steps and I'm still able to change the priority in the new issue view:

That been said, In order to reproduce the problem and further investigate it, please provide us the information below:

1 - If you click on your profile picture at the bottom left corner > Personal Settings > Turn off the new issue view, did the problem keep occurring in the old view?

2 - Navigate to JIRA Settings > Issues > Priorities and check if other priorities are properly configured.

3 - Navigate to your project > Project Settings > Screens > Click to Edit your issue type screen and check if you can add a second priority field to your screens or if you can see two Priority fields added. This step is to ensure you are using the default priority field and not a custom select list created.

4 - Check in the Javascript console of your browser if any errors are returned. If there are any errors, please provide us their descriptions

5 - Check if the same issue reproduces in a different browser

Let us know what results you found.