A user profile (the one of the administrator who initially set up the OnDemand instance with JIRA and Confluence) appears 6 times under the People Directory. All links point to the same profile (there is only one user). What can I do?
Thank you in advance.
It could be a corrupt index so you can try reindexing. Typically however, if its a corrupt index, you would see more than 1 user duplicated so if reindexing doesn't solve the problem and you have Confluence OnDemand, open a support ticket requesting that we rebuild the index from scratch.
https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory
https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch
Thank you. Rebuilding the index didn't solve the issue so I opened a ticket.
Hi,
Please see the link https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory
Hope it helps you,
patina
Thanks, Jason also linked that site but the only applicable fix for me (given the setup and that it's OnDemand) is the index rebuild that didn't help.
It looks like you're new here. Sign in or register to get started.
