An issue's description is not visible in new view. If I switch to oldIssueView, I am able to see the description
Hello Jonathan,
The only setting that could hide the description field only in the new issue view would be the Issue Layout setting.
Please, perform the steps below and check if that's the case:
- Navigate to your project > Project Settings > issue Layout
- Drag the description field from Hidden Fields to the Description Area
- Click to Save your Changes
If the steps above didn't work, please let us know the browser you are using and any errors returned in the Javascript console of your browser, so we can probably troubleshoot it.
The description field is not visible in the list of hidden fields. I can only see it on the old view.
Hello @Liz
Can you please confirm if you are using a Classic or Next-gen project?
Additionally, please provide us with two screenshots:
- One screenshot of your issue view, not displaying the description field
- Another from your issue layout under Project settings
Hello @Petter Gonçalves we are using a classic project. We are working on migrating from Jira server to Jira cloud. We have run a test migration and are now testing we can do all the same stuff.
Please see screenshots attached.
Liz
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