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Failed to retrieve users

Bruno Bacelar

Screen Shot 2019-06-24 at 9.15.49 AM.png I was creating a card and after I've created it, this started happening

Accepted answers

Christine Spencer_24v5io

Amazon AWS is having problems today according to downdetector and Jira appears to be using AWS.

All comments

Christine Spencer_24v5io

I believe this is affecting everyone where I work.

Benjamin Ciani

It is also occurring for us, looks like some kind of disconnect on the Jira servers. It's working now for us might give it a few minutes and refresh to see if the fix gets pushed out to you.

Bruno Bacelar

Ok, I just wanted to make sure that wasn't just with me.

Richard Lynskey_h0i325

Looks like whatever it was has already resolved itself. Try refreshing now.

Christine Spencer_24v5io

Maybe. I saw issues an hour ago or so but they went away then a coworker pointed out this issue and I confirmed it....and then I reported it to someone else and it had cleared again.

Would be nice to get an update on what happened.

Bruno Bacelar

Still not working for me

Ben Ciani

mine is semi working now, if I open a ticket it shows correctly but on the board or searching its incorrect

Christine Spencer_24v5io

Amazon AWS is having problems today according to downdetector and Jira appears to be using AWS.

CJ_Gunn

Was there ever a confirmed fix for this? I just started experiencing it this morning.

Jason J. Fedelem

I'm still experiencing this. Its getting worse over the last few days. Is there an official issue logged with JIRA yet?

Simon Williams_x1lonr

I'm also seeing this issue as of this week.

Chandra Kanth Tatavarthi

It still happening across all our projects....any one has a clue on when this issue will be resolved?

bwakefield

Just started seeing it this AM.

Jason J. Fedelem

I've submitted a support request with screenshots.

Eric_Pfleckl

We just started experiencing this today as well. After logging out and back in, the issue went away. YMMV.

CJ_Gunn

This magically fixed itself the other day. I clicked on a ticket (no different than I had been doing all day) and all of the user data suddenly populated throughout the board. Will be good when the root cause is identified and resolved.

Aled Williams

Is there an update to this yet? Is anyone still seeing the issue?

Jason J. Fedelem

I'll see if I see the issue today. The response I received to my ticket to support was that it was a known incident and to monitor the status page at https://jira-software.status.atlassian.com/. I see an incident on July 31 which says it was resolved. I had looked at it before I submitted the ticket and didn't see it then. I'm wondering if this is intermittent, given that it also seemed to have happened on the 24th.