In service desk based on custom field the ticket has to chaged to priority High?

Question

HI @Olga Videc @Olga Videc @Olga Videc

If i choose the yes option in the custom field the ticket has to be changed the priorty high.In service desk by using automation i mean automation for jira

Olga Videc · Answer

Hello Srinu,

Np, recently you asked me when I’m available I’m in CET time zone.

If I can help with automation just ask.

BR, Olga

Divya_c89v45 · Answer

HI @Olga Videc  Thanks for your reply for everytime.

Olga Videc · Answer

Hello @Divya

Okay, you are using Automation for Jira plugin.

The trigger is Field value changed then you add Action which is edit issue and you choose priority and then add the desired priority.

Note: If you are using this on a large project and change fields frequently you might experience some "lag/slowness" because this rule will examen every field value change, to avoid this you could limit it to check only when the issue is created or status changed or edit issue.

It's not super slow but you might notice it

BR, Olga