When logging into our jira account, we see the message "Your Atlassian Cloud subscription hasn't been renewed. If you are the site administrator, please check the status of your account on my.atlassian.com. "
We have renewed and have an active Atlassian Cloud subscription.
I would reach out to Atlassian Support if you are confident that the current SEN is indeed active.
I did. I am 100% sure we have an active SEN. I was told I had to post here.
ah ok. you are on a starter license so the Community is your support channel. So when you go to your my.atlassian.com account what do you see? Maybe you wish to post a screenshot?
It shows the Jira subscription with an expiration date in 2020
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