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I changed the RANK field in my project/board filter and now get an error

gagneet_nqr9v6

I changed the RANK field in my project filter, as someone else had a similar named field in another project and that was conflicting with the one I had in my project. Now I get the following error whenever I try to go to the Board:

"illegal entity scope for entity class (custom_field). expected entity scope 'global' but has scope 'project'"

Is there a way to correct this?

Accepted answers

Ravi Varma

Hi @gagneet ,

Rank custom field is exclusively used by JIRA Software for ranking tickets. No one should be changing/modifying them. You should revert back to the old state and request the other stakeholder to change that custom field.

Please go through the Notes section in enabling-ranking Atlassian documentation

Regards,

Ravi Varma

All comments

Ravi Varma

Hi @gagneet ,

Please go through the Notes section in enabling-ranking Atlassian documentation

Regards,

Ravi Varma

gagneet_nqr9v6

Thanks Ravi. The issue is that I changed the filter to remove the rank, and now I am getting the above error whenever I try and browse to the board. I am unable to go to the "Board Settings" menu again to change the filter or do anything.

Is there some other way in the Cloud JIRA to rectify this issue?

Ravi Varma

Hi @gagneet ,

Go to Search.
You will see Filters at the bottom. Click on it.
JIRA will show the filters.
You need to identify the filter that is used in the JIRA board.
If you are the owner of the filter, you can modify the filter JQL. Rank custom field has large significance in JIRA Software. Please be careful with that
Click Save

Please accept my answer, if it helped you solve your problem.

Regards,

Ravi Varma

gagneet_nqr9v6

Thanks @Ravi Varma that helped out and we were able to resolve the issue.

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