What can a user with no application access do?

Question

Basically, what is the purpose of having a user with no application access? What can they do? We work with outsourced development teams, so I was hoping I could give non-user access to their Project Managers so that they can see all the details of the project but not really do anything. I gave one non jira-user PM access as a 'user' role in a project and for that project's permissions, 'Users' can browse the project. Unfortunately, this is not really working as this non jira-user PM is unable to see the project or board.

So what can a non-JIRA user actually do and is there a way to implement what I was trying to achieve?

Anand Patel1 · Answer

So just to get things straight...I cannot add non-jira users to a 'view-only' group and give that group browse permission on the project? The only way I can allow someone with no application access to browse the project is by adding 'Anyone' to the browser permission?

Mauro Badii · Answer

In Cloud, users with No Application Access can't use the applications at all. Is just like a logged out user. Same level of access. It is there so you can basically switch users from application to application or disable them for some time. It also helps to keep a user linked to the history of activities, comments, issues etc.

Are you trying to grant them access to view the issues? What Project details if not?

To achieve a View Only permission to a project issues you'll have to create a new group for example: 'view-only' and add users to only that group.

* add the group to the Global Permissions: JIRA Users access so they can use the application. It will grant them Application Access. Since no project permission grants that group access to the project, they will still see no issues
* Grant Project Permission: Browse Project so they can browse the issues in the project. They won't be able to do much else since they won't have Create Issue or Comment, Transition etc.

Remember to remove users from other groups because if not they will also have permissions for those groups.

Cheers!