Email Request | Draft Feature

Ayush_6n4yo0

Hi,

 

I was wondering if there is any feature of Draft or anything similar to that in Email Request. Because, there are cases when many tickets are not very important thus not considered. But, this would spoil our reporting as it would count these tickets as -

Created And Resolved 

Created And Un-Resolved

In both the case the reporting is faulty.

 

Currently, I am deleting these tickets, but would love to know of a better alternative.

Alex Koxaras -Relational-

Hi @Ayush 

There isn't such a thing as a draft request. However, you could create a request type of tour own, and move these tickets to that category. And then on your reports, simply exclude them from the jql.