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Customer permissions JIRA

Muhammad Bilal_r2rxjd

Hi,

We have couple of projects on the JIRA CLOUD, some projects need to be open for the customers who are random and unknown email address, some projects are enabled with the option only, customers my team adds to the project can send the request only.

Now the problem is when i enable the option ''ANYone can send a request without logging in'' i can receive the tickets on our jira service desk, but on our main portal of the atlassian the project is open, i do not want this way, i want the project to be hidden on the main portal and only the customers for his specific project should see his project, how should i do that. Have been searching every thing, but could not find any solution till now.

Required help urgently.

Thank you

Accepted answers

All comments

Jack Brickey

I’m trying to understand what you are stating here. I will capture what should be happening and why in hopes that we move closer to an answer for you.

you have two projects: A-Private and B-Public

if anyone goes to the main portal UR” they will all see B-Public but only those individuals that are listed as Customers of A-Private will see that project.

Example:

Jack is a customer of A-Private - he will see both projects in the portal if he is logged in. If he is not logged in he will see only B-Public

Sally is not a customer of A-Private - she will only see B-Public

this is the way it should be behaving. Is this consistent with what you are seeing?

Muhammad Bilal_r2rxjd

Hi,

Yes exactly as you described in the above response, let me try to explain again what is happening with the screen shot,

1) I have only 1 project xyz, the settings on the ''customer permissions'' is '' Customers my team adds to the project'' are added only can raise a request.

2) I have 20 plus other projects, the settings on those project is ''Anyone can send a request without logging in'' because we have unknown customers, so we have to enable this option.

3) Now when we see our portal which is https://xyz.atlassian.net/servicedesk/customer/portals , here all the 20 projects which are on the setting 'Anyone can send a request without logging in'' are visible. So when the customer(service desk customer) for the 1 project xyz, login on the portal, he can see all our other project names, email request types, we do not want this to be open, in simple words, i want all these 20 open project to be hidden on the main portal.

4) Looking forward to hear soon, it is very critical situation for us!!

5) If required i can share my phonenumber or email to contact you directly. i have already raised a ticket on the support atlassian as well, but waiting for the answer.

Thank you

Muhammad Bilal_r2rxjd

IMAGE MAIN PORTAL.JPG

Jack Brickey

Duplicate post

This is working as designed. Since the 20 public projects are just that “public”, anyone that goes to the portal will see those projects. There is no concept of “blacklist” that would exclude specific customers from public projects.

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