Project Planning: Confluence deployment to our small organization.

Question

Hi folks.

Need some guidance on next steps after deploying Confluence (cloud) to our small organization.

A little background:  we are a 5 member team in a SaaS shop, catering to enterprise customers.  We've decided to use Confluence for basically 2 areas at the moment (I'm sure this will expand as my knowledge begins to grow):

* Security Reviews documentation
* Product knowledge base articles (internal and external)

I have reviewed the free Confluence online courses, checked out some videos, and plan to take the certification course.  However, I'm just having difficulty on where to start building these 2 areas.

Can anyone share their approach or project plan in overcoming my roadblock on "where do I begin?"

Thank you....and much appreciated.

Regards,

Fernando.

unknown · Answer

Thank you, Dave.  Much appreciated.

-F.

Dave Theodore [Coyote Creek Consulting] · Answer

Confluence comes with built-in features to help with the knowledge base. You can create a Knowledge Base Space and it should give you a basic framework that you can get started with. You are able to add additional templates if you need to.

For the Security Reviews, you are on your own, though.  If you have something in mind, you can easily create a template from scratch and then modify it as you come up with additional things that you need.

This second approach is exactly what we do. We create all of our proposals with Confluence. We also create various types of business documents with Confluence.  We do our change management, test cases, status reports, etc all with templates. You will initially have the "blank page problem" when you start your template, but you won't once the templates are created.