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Is it possible to share jira issue with external email?

Eran Kaufman

we have subcontractor working with us, and I want to share with him the relevant bugs. I don't really need him to fully collaborate within jira, but just to have reference and relevant data from specific issues

Is it possible to share with him only his relevant issues, without allow him to access our project?

Thanks,

Accepted answers

Chris Cooke Old Street Apps

Hi everyone,

Have you tried external share for Jira? It's useful because it offers a live view of Jira issues, without using up licenses, and makes it very easy to email issues to external users, while letting them comment and add attachments too!

Let me know if this helps!
https://marketplace.atlassian.com/apps/1220441/external-share-for-jira?hosting=cloud&tab=overview

External Share board share screenshot.png

All comments

Joe Pitt

Not through JIRA directly. You can produce reports, download them, and send them to him. Unless you have information he isn't allowed to view the easiest solution is to give him only browse permission to the projects they need to see. For users I have with similar requirements I have a project role called 'browse only' and assign them to that role. In the permission scheme that role only has browse permission.

Ignacio Pulgar

If using up a license is not a problem, I'd suggest this solution:

Create a custom field of type User Picker (multiple users) and name it ie: Invited Users.
Add that field to the permissions you'd like the external user to count with (ie: Browse Projects)
Add the field to the project's screens.
Edit the issues you'd like the external user to be able to see (and therefore, be able to be notified, as per the notification scheme settings) by setting that user into the Invited Users field.

After that, the external user will be abie to see and be notified of changes just of the issues you want.

Eran Kaufman

will the external user be able to see only these issues, and not the others, even within the same project?

what will happen if the external user tries to see other issues in that project?

Ignacio Pulgar

The external user would only be able to view those issues, and not any others in the project.

Should that user enter the URL of an existing issue where the Invited Users field lacked her username, a message would be shown instead of viewing the issue, stating: