Assignee needs to be Captured in To Do Status

Question

While creating a ticket, it directly goes to TO DO. There is no open status. So after creating a ticket, it is assigned to the user now the workflow is in To Do status itself. But I need to Capture the Assignee name.

Could someone help me on this, please?

Nic Brough -Adaptavist- · Answer

You will need one of the automation or scripting apps that can read the current assignee and put it in the custom field as a post-function.

If this were ScriptRunner, I would base it on https://library.adaptavist.com/entity/update-the-value-of-a-custom-field-in-jira

Surfaraz T · Answer

Hi Nick,

Yes, that is correct. we need to copy the current assignee when the manager assigns an issue to the team lead. So the current assignee should be copied in the custom filed.

Jack Brickey · Answer

So I’m guessing you want to copy the Assignee into a custom field for some reason? If we understand your use case (what and why maybe we could offer further input.