Notifications not received when users can invite others

Gilles Samen

Hi,

 I have an issue with my Jira Cloud instance. Normally for site access, it's been configured in order to allow other users to invite others, and site administrators should receive an email notification everytime an user get access to the site.

 The problem is that we (site administrators) are not receiving any notifications anytime an user is invited and it obliged us to pass by the audit log to be noticed of the new added users in order to send them an email.

 Can you please provide a clear answer on what's wrong? find attach also a page of the way the instance is configured on site access tab.

Petter Gonçalves

Hello Gilles,

I hope you had a good week.

It seems your JIRA UI is properly configured to send the notifications as you need, so I guess the problem is probably occurring externally. I recommend you to check the following settings to properly troubleshoot your issue:

1 - Check if you the notifications are not arriving at the Spam Folder

2 - Check if the JIRA Cloud outbound e-mail IPs are properly whitelisted on your e-mail server and firewall:

167.89.0.0/17, 208.117.48.0/20, 50.31.32.0/19, 198.37.144.0/20, 198.21.0.0/21, 192.254.112.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

 Additionally, I would like to emphasize that the notification is only sent when the user accesses the site effectively and not when they are invited.

Let us know if this information helps!