nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Show Incidents in Kanban Board for Service Desk

Marco_1rbs8k

So i created a new Service Desk Projekt. No special settings in it. After this i wanted to create a kanban board that displays all of the tickets that are in the service desk.

The Service Desk has the Issue Types: Incident, Problem, Task and SubTask.

The Tasks and Subtasks are displayed fine in the Kanban Board but how can i get the board to also display he Incidents and Problems?

Accepted answers

All comments

Manon Soubies-Camy

Hi @Marco

I guess the Kanban board's filter doesn't include Incident and Problem issue types. Can you please check your board filter? You may need to edit it to include all issue types, see Configuring filters.

Hope this helps,

- Manon

Marco_1rbs8k

Hi @Manon Soubies-Camy

i just checked the filter and it is the default "project = "OR" ORDER BY Rank ASC" and this filter also shows me all

Manon Soubies-Camy

Thanks for these screenshots, it's helpful. What is your Kanban board sub-filter?

Can you also check your incidents and problems status? Are these statuses mapped to any column in your board (see Configuring columns)?

Marco_1rbs8k

The Kanban Board Subfilter is the default one: fixVersion in unreleasedVersions() OR fixVersion is EMPTY . I tried to change it to issuetype with all of the 4 types or completely removing the filter but it did not help.

All of the Issues are currently in the status open but not even mentioned in the column configuration (sorry for the german language in the screenshot)

The Board is stored in a Softwareproject and i just though of adding the issue types to this project but that did also not help.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud