I would like to add a history of correspondence with clients to public comments on the issue (tasks connected with customer support)
Is there an application for the cloud version?
Hi Joseph,
Welcome to Atlassian Community!It's possible to let the mail history when a customer replies the notification.Please, go to Jira settings > Products > Email requests > Strip quotes > Don't strip quotes.
Please, give it a try and let us know how it goes.
Regards,Angélica
And for all people (like me ) who are working with datacenter the path is:
JIRA Administration > Applications > JIRA SERVICE MANAGEMENT > Email requests
Cheers!
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