Facing issue with Permissions on Confluence page?

Elis Hernandes

Since yesterday, May 21, 2019, I am not able, as Admin, access Restrictions option

https://XXXXXXXXX.atlassian.net/wiki/spaces/viewspacesummary.action?key=BOX&src=spacetools pode estar temporariamente indisponível ou pode ter sido movida permanentemente para um novo endereço da Web.

ERR_SPDY_PROTOCOL_ERROR

That is something like: That is something like: this page is temporarily unavailable or it was removed to another web address.
StatusPage says that Confluence is OK.

Confluence Cloud

Confluence 1000.0.0-3b5cce862

Is someone else facing the same issue?
Thanks in advance

Shannon S

Hello Elis,

Thank you for reporting this to us. I haven't heard any similar reports of this lately.

Can you confirm that you are not accessing Cloud behind a firewall or proxy? If so, can you make sure that our Cloud IP ranges and domains aren't being blocked by your firewall? You may need to explicitly permit them.

If you continue to have the issue, can you make a note if it's only specific users encountering the issue? Does this occur in any browser, such as Firefox, Chrome, IE, Safari, etc.

Lastly, you can report the issue to our Cloud Support team. They will be able to look at your site's logs directly and find out what the problem might be. 

Regards,

Shannon