Created vs. Resolved report does not show Done items as resolved

Question

I am using the Reports section and trying to view the Completed vs. Resolved Report.

When I run the report, it shows lots of issues created, but nothing being resolved.

In our Workflow, it appears that when an item is moved to done, it should be set to resolved.

I have seen some comments on other tickets with similar issues, where they needed to change how the report is configured, but I can't find how to change the report configuration other than changing the project.

What am I doing wrong?  How do I show resolved Story Points on this report?

Here is where I start the report:

This is what the report looks like.  Note, that there are no resolved items in the last 300 days.

This is a Sprint report from our last sprint, where you can see several Tasks, Bugs and Stories being marked as done.

Nic Brough -Adaptavist- · Answer

The workflow behind this project is not setting a resolution on issues as they move into "done".

Jira Software considers the last column on the board to be "done", but the core of Jira (where the created vs resolved report comes from) looks at the resolution.  If it's empty, the issue is open, if it's got any value, the issue is resolved.

Have a look at the workflow, you will want to edit it such that

* Any transition into done either* uses a post-function to set a resolution
* pops up a screen that includes the resolution field

* Any transition from done to a not-done status uses a post-function to clear the resolution

Ben_Haynie · Answer

I have clicked on the "Change Filter or Project" link, and there are four tabs:

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Projects.

I navigated to Projects, and selected our project.

This closes the dialog box, and the report still renders as described above.

Darryl St. Pierre · Answer

Ben,

Did you verify that you're not filtering on anything unintended? The Change Filter or Project link is where any "report configuration" is done.